This spring I attended the Association of Fundraising Professionals annual conference in Baltimore, Maryland. One of the highlights of the event was a workshop led by Shaun G. Lynch, CFRE, President of Adventum Philantropic Marketing, entitled “Become a Better Major Gift Negotiator.” Here is a summary of Lynch’s main points:
Major gifts from individual donors are a significant source of funding for many nonprofit organizations. Not only do big gifts provide financial support, they are a tangible demonstration of the value of the cause.
Through this lively presentation, Lynch demonstrated how standard negotiating techniques can be applied to major donor fundraising.
Key elements of successful negotiations:
• Taking the time to cultivate and understand the needs of each prospective donor
• Understanding negotiating techniques
• Appreciating the psychology that underlies giving
Tools for securing major gifts:
Ethical Persuasion
• Cultivate a friendly relationship with potential donors by establishing shared interests – everything from sports teams to hobbies to business concerns.
• Invite potential donors to express what they like about the organization. This is a two-way conversation between peers.
• In cases where a donor has directly benefited from the organization, as with school alumni, describe future support as payback for what the organization has already given.
• Solicit for more than you think a donor will give, then lower the ask.
• If applicable, create a sense of scarcity. For example, the donor may be motivated by an exclusive naming opportunity.
• Position yourself and your organization to be authorities in your field. People tend to rely on trusted authorities to streamline decision making.
• Once someone makes a public commitment he or she will feel internal and external pressure to follow through: Invite board members and other prospects to declare their giving intensions publicly.
Power, Process, and Appreciative “Moves”
When negotiating for Major Gifts, it’s important to understand where things stand and respond appropriately.
Mr. Lynch introduced three types of “moves” and explained how to use each appropriately:
1 When a potential donor sees no need to negotiate – Respond with “Power Moves”
2 To prevent the solicitation process from impeding the negotiation – Use “Process Moves”
3 When talks stall because the prospect feels pushed or misunderstood – Respond with “Appreciation Moves”
Power Moves
When a prospect is showing no willingness to engage, use power moves to rouse the prospect’s interest in negotiating. Even if you don’t anticipate needing them, always be prepared to use one or two power moves.
1 Offer High Value Incentives
– Naming opportunities
– Governance opportunities
– Opportunities to meet people of interest, such as an author or artist
– Opportunities for influence, such as 1-to-1 progress meetings with the CEO
2 Use negative incentives
– Point out the negative consequences of not completing the project
– Indicate that other major donors are considering opportunities above
3 Bring in VIP Support
 – Enlist a negotiator the prospect can’t refuse, such as the CEO or a senior volunteer
Process Moves
Poor negotiation techniques can cause a solicitation to stall. Process moves are designed to create clear, open communication with a prospective donor. This allows for the content of the conversation to be the focal point, not the process itself.
1 Be Proactive, before a solicitation or campaign begins
– Plant seeds for solicitation early, so a donor isn’t caught off guard
– Plan on long cultivation time, don’t expect a rapid response
2 Focus on meeting the prospect’s objectives (not the organization’s)
3 Build consensus
– Make the prospect a partner in planning and executing
– Include people in the discussion who are key influencers of the prospect
Appreciative Moves
It is essential to keep the negotiation focused on the prospect. In most cases a prospective donor has no obligation to make a contribution, and wants to feel that the organization will truly appreciate the gift. Appreciation moves are designed to build trust and elicit the prospect’s perspectives, opinions, and ideas.
1 Have an open dialog regarding the request
– Let the prospect know how this amount falls in relation to others’ gifts
– Let the prospect choose from recognition alternatives
– Understand what impact the donation will have on the donor
2 Don’t rush the process
– Take the time to discuss a prospect’s concerns
– ALLOW PROSPECTS TO TALK THEMSELVES INTO THE GIFT
3 If negotiations stall, ask the prospect to suggest an alternative approach
Donor Psychology
Each donor is unique. However, a good negotiator will keep the following in mind:
– Donors don’t want to feel pushed, cornered or caught off guard
– Giving a major gift can be a stressful process
– Procrastination is often more comfortable than making a decision
– Ambivalence toward making a gift may reflect a fear of making the wrong decision
– Clear, genuine deadlines can make it easier to come to a decision
BOTTOM LINE:
A good negotiator will exercise patience, and use the tools above to help donors make a good decision, with no regrets.